[Miata] Just saw this NMC inept at customer service andrespecting the company's customers

[Larry Alster]

The thing about this is you only have the word of the "owner" of the 
business that it was an employee that did it without permission and that he 
was really fired.

Smells a bit like damage control to me.

I'm not really sure I buy the story of what was done to remedy the 
situation.

Larry

White Knight      1991 Crystal White   #99 CSP
Silver Bullet        1992 Silverstone     #17 SM2  FM I+ Turbo
Honey B             1992 Sunburst Yellow
Whooosh           2004 Titanium Mazdaspeed MX-5

LowCountry Miata  http://www.lowcountrymiataclub.net
Masters Miata
RAGS 074
----- Original Message ----- 
From: "Prios1" <prios1 at hotmail.com>
To: <Miata at realbig.com>
Sent: Sunday, January 28, 2007 12:21 PM
Subject: Re: [Miata] Just saw this NMC inept at customer service 
andrespecting the company's customers


>I sell service and equipment, what he did was a salesman NO NO and they
> would be right to fire him. If one is in the habit of  pissing off his
> customers there is no point in being in sales or CS. You might as well go 
> to
> packing or something behind the scenes. Better yet,  he should open his 
> own
> business and do it his way. This way he can only hurt his own business and
> not someone else's.
>
> When you work for someone you should help them build the business not bury
> their business.
>
> Pilo Rios
> 1995 Mazda Miata 5 speed
> Little Red Toy
>
> ----- Original Message ----- 
> From: "Bill Kellenberger" <miatabill at charter.net>
> To: <Miata at realbig.com>
> Sent: Tuesday, January 23, 2007 2:41 PM
> Subject: RE: [Miata] Just saw this NMC
>
>
>> I don't think there's much doubt that the employee was "inept a
>> cutomer service".
>>
>> At 03:32 PM 1/23/2007, Rob Argento wrote:
>> >So, someone possibly lost his job for making what some would call
>> >an  "impopular political statement".  Hopefully he lost his job
>> >because he was inept at customer service and respecting the
>> >company's customers.  The line is very fine, indeed.
>> >
>> >While the original statement made to soldier was distasteful,
>> >ignorant and, at the very least, uncalled for, the social pressure
>> >apparently applied is, to me, almost as bad.
>> >
>> >This sort of reporting is what urban myths are made
>> >of.  Irregardless of this case being true or not, this all seems to
>> >me to be an overreaction.  This stupid statement, if made, was SO
>> >misdirected as not to warrent the attention it seems to have drawn,
>> >neither here nor on Fox.
>> >
>> >We should be careful not to confuse true social concern and
>> >political protest with this alleged incident and perhaps remember
>> >that we are having a hard enough time as it is keeping this place
>> >"The Land of The Free". We don't need the lynch mob mentality.
>> >
>> >(talk about sticking my neck out!)
>> >
>> >/Robban
>> >
>> >
>> >
>> >----------
>> >From: miata-bounces at realbig.com [mailto:miata-bounces at realbig.com]
>> >On Behalf Of Bill Kellenberger
>> >Sent: den 23 januari 2007 14:57
>> >To: Miata at realbig.com
>> >Subject: RE: [Miata] Just saw this NMC
>> >
>> > From Fox News:  "Khetani on Monday told FOX News that the person
>> > responsible for the email reply had been fired. The Web site,
>> > meanwhile, has been temporarily taken down. "
>> >
>> >At 01:46 PM 1/23/2007, Leon Franklin wrote:
>> >>Look on the Fox News website for a bit more information on this
> situation
>> >>"Mats of GI's".
>> >>
>> >>Leon Franklin
>> >>
>> >
>> >Bill Kellenberger
>> >www.miatabill.com
>>
>> Bill Kellenberger
>> www.miatabill.com
>
>
> ----------------------------------------------------------------------------
> ----
>
>
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